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Full-time
Employment
Remote
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Head
Grade
B2 - Upper-Intermediate
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Sales & Bizdev
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Web3 & Crypto
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#vacancy #remote #web3 #headofaccount #investment Looking for a Head of Account Management for an international FinTech / Web3 project
💳 Maclear AG is a Swiss investment platform in the private credit/crowdlending segment.
🌐 The company's second product is 8lends, a Web3 platform with investments via USDC.
💻 Responsibilities: • Build the Account Management function from scratch; • Segment the client base; • Set up a playbook, SLA, and escalation processes; • Implement CRM automation and client triggers; • Work with retention, churn, and reinvestment; • Manage key and HNW investors; • Gradually build and develop the AM team.
📌 Requirements: • Experience in FinTech / FX / brokerage / investments / Crypto / Web3; • Strong background in Account Management / Customer Success / Client Relations; • Experience in building client processes; • Confident work with CRM and metrics; • Team management experience; • English B2+/C1.
🤝 Conditions: • Fully remote, 5/2, flexible start of the day 09:00–11:00 (UTC+3); • International team and audience; • High level of autonomy and influence on the product; • Payment in USDT; • Paid services, tools, and professional events.
This role is for someone who is interested in building a strong client unit from scratch and directly influencing product growth.
📬 If this sounds like you or you can recommend someone - write to me privately with the subject "Head AM" to @itreckris (location + salary expectations)