Account Manager (B2B) – Job Description

What you'll do

• Own and manage a portfolio of client accounts, acting as the primary point of contact and ensuring accurate records in CRM
• Develop a deep understanding of client business models to identify upsell and cross-sell opportunities
• Build and maintain Account Plans for key clients, outlining strategies, success metrics, and risk management
• Lead client reviews, performance reporting, and strategic planning sessions
• Monitor account performance, proactively resolve issues, and drive client satisfaction, retention, and revenue growth
• Enhance account management processes and client communication standards to ensure scalability and consistency
• Provide structured client feedback to Product, Compliance, and Operations teams to support continuous improvement

Requirements

• 2+ years of proven experience as a Relationship Manager/Account Manager, or in a similar client-facing role within the payments industry (iGaming experience is a plus)
• Experience in managing and developing relationships with B2B clients
• Strong analytical and problem-solving skills with great attention to detail
• Excellent presentation and communication abilities
• Adaptability, client-centric mindset, and strong relationship-building skills
• Commercial mindset with a focus on growth and delivering value to clients
• Knowledge of crypto processing is an advantage
• Experience working with CRM software (e.g., Salesforce) and proficiency in using it to manage client interactions and data
• Fluent English, Russian is a plus

Conditions

• Work in a remote mode in EU working hours
• Strong team of professionals and growth opportunities within the company
• Effective management that listens actively and uses data-driven approach to guide decisions
• Comfortable working conditions