RocketHuntSmart job search
Reach out directly about this role
By job title
from 3 years
Experience
Full-time
Employment
Remote
Work Format
Head
Grade
C1 - Advanced
English Level
Management
Specialization
FinTech
Industry
Product company
Company Type
#vacancy #job #AccountManagement
Head of Account Management
Company: PSP provider
What you will be doing:
— Leading a team of account managers (4 KAMs): setting goals, distributing client portfolios, developing and motivating the team. — Responsible for key metrics of the direction: customer retention (retention/churn), revenue growth per client (upsell/cross-sell). — Personally managing a pool of strategic clients and participating in complex negotiations and escalations. — Building and standardizing client work processes: onboarding, regular reviews, account development plans, churn risk management. — Building an analytics and reporting system for the client portfolio for management: account health, revenue dynamics, forecasts, bottlenecks.
We are looking for someone who: — Has experience with high-risk merchants — Has experience managing a team of account managers or customer service for at least 3 years. — Has worked with international clients in various geographies. — Has managed a department using metrics: retention, churn, NRR, upsell, and can explain how they influenced them. — Has successful experience in retaining and developing key accounts, including complex negotiations. — Has built client work processes from scratch or significantly improved them. — Is proficient in CRM and analytics, enjoys numbers and systematic approaches. — Has English proficiency at C1 level — Is comfortable working remotely in a distributed team and is located outside the Russian Federation
We are not looking for someone who:
— Sees account management as "maintaining relationships" rather than managing revenue and retention. — Has never managed a team and is not willing to be responsible for the results of other people.
We offer:
— Fully remote work (location — outside the Russian Federation). — A leadership role with direct impact on revenue and client retention. — Competitive salary (base + bonus tied to department metrics). — Work with international clients and a distributed team.
Applications: @klopovnikq