Manager, Account Management

CX•Remote (Europe)

What you'll do

• Directly report to the Senior Director, Account Management
• Manage the growth, training, career development and performance of up to eight Account Managers, within our SMB and Commercial segments (primarily based in the EMEA region)
• Report and own the weekly, monthly and quarterly forecast of your direct reports
• Foster an environment of sales excellence by having fun, learning and enabling your team to achieve their goals
• Lead from the front with honesty, integrity, grit and passion
• Develop reps by identifying strengths and weaknesses and build sustainable teams
• Work cross-departmentally to solve problems, both inside and outside of your lane
• Take ownership of and identify core problems and hard challenges
• Take ownership for mistakes and drive home solutions
• Partner with Customer Success, as well as other key functions to drive adoption, retention and growth within our customer base

Who you are

• 1-5 years management experience
• Previous closing experience, preferably direct sales experience in B2B saas
• Proven track record of consistent performance in a rapidly expanding and changing environment
• Experience in co-selling on inside sales cycles
• Can develop reps, identify strengths and weaknesses through through expert coaching
• B uilds sustainable teams, enjoys team development
• Experience in value based selling
• Demonstrates strong ability to effectively communicate and enable evolving sales methodologies
• Collaborates well cross-functionally to solve problems
• Experience working outside of their lane, ability to influence, can identify core problems and harder challenges, takes ownership for mistakes.
• Proficient in forecasting a pipeline for all engagement and activity throughout your book of business