Join Veeva Systems as we transform Environmental Health and Safety by building the purpose-built EHS application for Life Sciences and regulated industries. Veeva Systems drives innovation by reducing risk, increasing operational efficiency, and bringing shopfloor-to-boardroom transparency to our customers. In this role, you will lead a Professional Services team of EHS and Vault Platform experts, driving Customer Success. You are a key people manager in a product-first company, responsible for leading a team that excels in software implementation delivery while making deployments faster, more accurate, and tech-enabled.

What you’ll do

• Managing with a relentless focus on Implementation Excellence and Operational Excellence
• Driving Employee & Customer Success: Hiring, coaching, and developing top-tier talent who take pride in their work and operate with speed, focus, and humility
• Building Modern Delivery Practices: Accelerating our 2030 Services Vision by enforcing prescriptive packaged solutions, automated tools, and standardized best practices
• Executing Cross-Functional Synergy: Partnering closely across the EHS Cross-Team (Strategy, Product Management, and Sales) to support Key Deals, ensure success on Key Projects (early adopters), and feed real-world project feedback back into core product design
• Establishing Long-Term Value: Building trusted executive relationships that transition customers seamlessly from initial go-live into a steady-state operating model

Who you are

• Experience leading a Professional Services team in software implementation
• Strong focus on customer success and delivery excellence
• Ability to build scalable delivery practices and drive cross-functional collaboration
• Proven capability to manage executive relationships and drive long-term value for customers

Team description

Lead a Professional Services team of EHS and Vault Platform experts focused on delivering successful EHS implementations for life sciences and regulated industries.

Tech stack

Details not specified in the provided excerpt.

Benefits, perks

Details not specified in the provided excerpt.