Join Veeva Systems as we transform Environmental Health and Safety by building the purpose-built EHS application for Life Sciences and regulated industries. Veeva Systems drives innovation by reducing risk, increasing operational efficiency, and bringing shopfloor-to-boardroom transparency to our customers. In this role, you will lead a Professional Services team of EHS and Vault Platform experts, driving Customer Success. You are a key people manager in a product-first company, responsible for leading a team that excels in software implementation delivery while making deployments faster, more accurate, and tech-enabled.

What you’ll do

• Managing with a relentless focus on Implementation Excellence and Operational Excellence
• Driving Employee & Customer Success: Hiring, coaching, and developing top-tier talent who take pride in their work and operate with speed, focus, and humility
• Building Modern Delivery Practices: Accelerating our 2030 Services Vision by enforcing prescriptive packaged solutions, automated tools, and standardized best practices
• Executing Cross-Functional Synergy: Partnering closely across the EHS Cross-Team (Strategy, Product Management, and Sales) to support Key Deals, ensure success on Key Projects (early adopters), and feed real-world project feedback back into core product design
• Establishing Long-Term Value: Building trusted executive relationships that transition customers seamlessly from initial go-live into a steady-state operating model

Who you are

• Experience leading a Professional Services team in software implementation
• Strong focus on customer success and delivery excellence
• Ability to build scalable delivery practices and drive cross-functional collaboration
• Proven capability to manage executive relationships and drive long-term value for customers

Team description

Lead a Professional Services team of EHS and Vault Platform experts focused on delivering successful EHS implementations for life sciences and regulated industries.