Dobro.pfr Association is looking for a Product Owner to lead the creation of a donation platform that transforms the intention to help into a targeted payment. The goal is to make this process fast, secure, and transparent, and to ensure donors return.
Key Responsibilities:
- Full management of the donation platform: product metrics, customer payment journey, payment conversion, donor retention.
- Growth of key metrics: conversion to successful payment, share of successful payments, recurring donations, retention, average check.
- Work with the payment stack and partners: acquiring, payment gateway, SBP (including QR), recurring payments, tokenization, 3-D Secure, antifraud, refunds and disputes, reconciliation.
- Management of the payment funnel: diagnosing and eliminating failures at payment stages, analyzing barriers to regular donations.
- Ensuring compliance with regulatory requirements (161-FZ, 115-FZ, PCI DSS) and transparency of fund movement: the donor sees the targeted purpose of the payment and receives confirmation of aid delivery.
- Validation of hypotheses on user data and prototypes before the implementation stage.
- Maintaining the product rhythm: sprints and PBR, releases every 2 weeks, demos with users, weekly Show and Tell with metrics, customer journey sessions.
Candidate Expectations:
- Knowledge of online payments. Understanding the full transaction cycle: from payment initiation to fund crediting. Ability to diagnose reasons for rejections and propose measures to reduce them.
- Product thinking. Ability to identify user tasks (Jobs To Be Done) and separate the problem from a specific solution.
- Work with data and metrics. Formulating hypotheses, prioritizing based on data, validating through metrics. Analysis of both successful payments and rejection scenarios.
- Technical independence. Proficiency in SQL for data work, understanding API principles, skill in describing payment scenarios (BPMN).
- Incremental delivery of results. Ability to maintain a holistic view of the product, avoiding excessive detail in individual fragments to the detriment of the overall result.
- Experience. At least one year in a product role or related functions (product analytics, system analytics) in payments or FinTech with motivation to transition to Product Owner.
Company Offers:
- Annual bonus based on the achievement of the Association's strategic goals.
- Extended VMI package with dentistry, psychological support, and additional health support programs.
- Opportunities for professional growth and development: corporate training, participation in specialized conferences, forums, and expert events at the federal level.
- "Personnel Reserve" program for employees with managerial potential. They help employees grow within the organization and prepare for new professional challenges and leadership roles.
- Opportunity to influence the organization's development. They support employee initiatives, help bring strong ideas to life, and recognize the contributions of those who help make Dobro.rf better.
- Unique professional experience and networking. Working at Dobro.rf allows you to build a wide range of professional contacts, participate in large-scale events, and develop expertise at the intersection of government, business, and the non-profit sector.
- Rich corporate life: apartment gatherings, quests, movie nights, team outings, and family celebrations. Also, the opportunity to participate in donor drives, charity events, and humanitarian missions. All of this helps to get to know each other better and feel part of a large community.
- Work in a modern office in Moscow City (Federation Tower), which offers comfortable conditions for productive work, meetings with colleagues, and collaborative implementation of new ideas.
