Prompt Engineer / Conversational Designer

Acclaim is a voice-first AI customer experience (CX) platform purpose-built for regulated industries including banking, fintech, healthcare, and insurance. It provides enterprises with goal-oriented AI agents that go beyond conversation to deliver agentic solutions that solve end-to-end business problems — orchestrating and executing complete customer workflows from outreach through resolution. Acclaim's solutions transform human-driven CX processes into AI-powered ones that are continuously learning and improving.

We're expanding our Prompt Engineering team and are looking for a Conversational Designer/Prompt Engineer to join us!

Requirements

Senior+ level:

• 4+ years of hands-on experience working on AI/ML or conversational AI projects — ideally in fintech, telecom, or retail
• Proven experience with prompt engineering: writing and iterating prompts for LLMs for real product use cases
• Experience designing end-to-end conversational flows for chatbots or AI agents, including intent recognition, dialogue trees, fallback handling, consumer copywriting
• Experience with prompt testing / QA and AI Observability tools (LangSmith, etc)
• Experience with prompt iterating and evals (prompt engineering + test cases + human-in-the-loop)

Nice to have

• Background in UX Design or UX Research - strong plus!
• AI Voice experience
• Background in business process analysis: ability to translate complex workflows into clear, structured dialogue scenarios

Responsibilities

• Analyze how business processes work on the client side: study internal instructions for employees, as well as real conversation recordings and transcripts;
• Based on this analysis, design scripts and prompts for AI agents to automate these processes;
• Create training and test data sets;