Lead of Contact Center

Lead of Contact Center (Argentina) Salary: up to $4000 Probationary period: 3 months Work format: remote

Responsibilities

1. Development and management
   1.1) Live chat support 1.2) VIP sales
2. Writing scripts and instructions
3. Setting up and optimizing IT tools
4. Goal setting: setting and achieving goals
5. Meeting financial KPIs: deposit amounts

Requirements

1. Mandatory experience in a similar role for at least 2 years
2. Mandatory experience in iGaming
3. Knowledge of Russian and Spanish (native / C1) languages
4. Exceptional systematic approach and focus on financial results