Head of Client Service Department at DocDeti Medical Clinics Network

DocDeti medical clinics network is looking for a Head of Client Service Department

Responsibilities will include:

• Setting up and optimizing the customer care service (administrators)
• Training and developing the team in the area of client service
• Creating and implementing a customer journey map, improving key touchpoints
• Setting up tools for service quality control (satisfaction surveys, ratings)
• Developing and updating service standards
• Preparing reports on client service for management

What they offer:

• Meaningful work that benefits people
• Only official employment and fully transparent salary payments
• 5/2 work schedule
• Loyal and partnership-based (win-win) relationships within the team, clear boundaries in interactions with management
• Discounts on company services for employees and their family members – up to 40%;
• Discounts at partner companies

Candidate expectations:

• At least 3 years of experience in managing client service/customer care, preferably in the medical or service industry
• Experience working with teams of 20+ people
• Experience in restructuring client service and implementing unified service standards
• Deep understanding of customer-centric principles and communication specifics in the service sector
• Skills in planning and managing service resources (staff, schedules, workload)
• Ability to build a culture of care among employees — focus on customer satisfaction and team emotional comfort
• Skill in conducting internal audits of client communications and developing measures to improve quality

Apply with a cover letter:

• What is ideal client service for you?
• What metrics are most important to you when evaluating service?