We are looking for a Client Manager to join our client service team.
If you enjoy diving into client issues, finding solutions, and are interested in working at the intersection of client service and IT, this position might be for you.
The work is remote, with initial training provided and a gradual transition to independent work.
Responsibilities
- Advise clients via chats, email, phone, and messengers.
- Assist clients with registration, verification, deposits, and withdrawals.
- Address inquiries and complaints, handle objections.
- Escalate technical and complex issues to relevant departments and monitor their resolution.
- Record inquiries and work outcomes in CRM.
- Maintain necessary reporting.
- Test company services and new features.
- Participate in improving and automating client services.
- Collaborate with other teams not just to answer clients, but to solve their problems.
What's important to us
- Competent oral and written communication skills.
- Conversational English.
- Proficient PC, internet services, and artificial intelligence user.
- Ability to articulate information clearly and structurally.
- Ability to quickly grasp new products and processes.
- Readiness to handle a large volume of tasks and inquiries.
- Responsibility and discipline for remote work.
- Calm demeanor in difficult and conflict situations.
- Ability to make independent decisions within your authority and seek help when needed.
Will be a plus
- Experience in client support: chats, calls, email, messengers.
- CRM experience.
- Experience handling objections and complaints.
- Experience in fintech, banking, online services, e-commerce, or IT support.
- Economics, finance, or linguistics education.
- Experience with Google Docs / Google Sheets.
What we offer
- Remote work format.
- Comprehensive training with a mentor.
- Gradual transition to independent work.
- Work within the client service team.
- Opportunity to influence the improvement of internal processes and client services.
