Client Success Speacialist

🚀 HIRING

🧭 Specialization: Customer Support / BPO 💼 Position: Client Success Speacialist 📍 Location: Tashkent 🕒 Employment: Full-time · Remote 📊 Experience: Middle · 2-3 years 🌍 Languages: English - C1 💰 Salary: Will be discussed during the interview

📋 MORE INFORMATION

📄 Job Description:

Responsibilities: • Manage and maintain relationships with clients • Act as the main point of contact for client requests and concerns • Provide regular account updates and prepare client reports • Handle disputes, complaints, settlements, and accounting-related issues • Coordinate with Operations, Sales, Accounting, Recovery, and other teams • Monitor KPIs and analyze client/account performance • Identify opportunities to improve client satisfaction • Support contract renewals and client retention • Upsell/cross-sell relevant services when appropriate

✅ Requirements:

Client & Account Management Customer Success / Relationship Management Negotiation & Conflict Resolution Contract Management ARM / Debt Collection / Financial Services knowledge KPI & Data Analysis Compliance & Regulatory Knowledge Reporting & Documentation Microsoft Office / Excel CRM and business management systems Problem-solving and risk assessment Cross-functional coordination

i️ Additional Information:

• Benefits: Will be discussed during the interview • Working schedule: Monday–Friday, 09:00–18:00 • Open positions: 1 • Start date: 2026-10-12