Tashkent / Office
Company: Clockster
Position: Customer Success Manager
Grade: Junior/Middle
Clockster is an HR Tech platform for automating HR and business processes. The company's solutions are used by over 1200 companies in Kazakhstan, Uzbekistan, Russia, and Indonesia. Clients include KFC, Hardee's, Mechta, Ritz Carlton, Hilton, Costa Coffee, and other major chains.
Responsibilities:
- Managing and developing a assigned client base: client retention, churn reduction, and LTV increase.
- Building long-term relationships with clients, conducting regular meetings and communications.
- Supporting contract renewals and service periods.
- Identifying opportunities for expanding cooperation and integrating additional products.
- Addressing client needs, objections, and service-related questions.
- Collaborating with internal departments to resolve client issues.
- Maintaining up-to-date client information in CRM.
- Preparing weekly reports on the client portfolio.
Requirements:
- Higher education.
- Minimum 2 years of experience in Customer Success, Account Management, B2B Sales, or corporate client relations.
- Experience in B2B SaaS, HR-tech, or similar digital products is desirable.
- Proficient in CRM and PC usage.
- Skills in business correspondence, negotiation, and conducting client meetings.
- Understanding of Customer Success, retention, churn, renewal, expansion, and LTV principles.
- Ability to identify client needs and handle objections.
- Analytical thinking, responsibility, and customer focus.
- Ability to build long-term relationships with clients.
- Uzbek language; Russian and English at a working level.
Conditions:
- Work in the Customer Success team.
- Work with B2B clients and a digital SaaS/HR-tech product.
- Opportunity to influence client portfolio retention and development.
- Training and professional development.
- Flexible start to the workday between 08:00 and 10:00, maintaining an 8-hour workday.
Contact: a.almurzin@clockster.com
