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DI Auto Trading
Russia19 days ago
150,000 – 200,000 RUB
per month
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Grade
Head
Experience
from 1 years
Work Format
Remote
Employment
Full-time
By country
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About the company:
DI AUTO TRADING is an international company in the field of automobiles from South Korea and other global markets. We have been growing and scaling our business for over 5 years.
We organize the full cycle of car delivery for B2B partners and private clients – from car selection to delivery.
Now we are strengthening the client service department and are looking for someone who will take charge of developing the existing client base and subsequently form their own department.
About the product:
Our product is long-term work with existing clients and repeat purchases.
The main task is to ensure that the client receives a high level of service after the first transaction, remains loyal to the company, and returns for a second, third, and subsequent purchases.
Responsibilities:
• Development of the existing B2B and B2C client base.
• Increasing client loyalty and quality of customer service.
• Increasing repeat sales and customer LTV.
• Working with feedback and metrics NPS, CSAT, CES.
• Resolving complex and conflict situations.
• Monitoring the client base and CRM.
• Analyzing reasons for churn and searching for growth points.
• At the first stage – personal work with key clients and immersion in processes.
• Subsequently – forming, hiring, and managing a client service department.
• Setting KPIs, training the team, and monitoring results.
What we offer:
• Income from 200,000 ₽ – base salary + %.
• 6/1 schedule.
• Work in an international company with foreign markets.
• Business trips.
• Training and development at the company's expense.
• A real opportunity to build a department almost from scratch and influence its results.
• Winter corporate event in Bali at the company's expense 🌴 - optional
• Career and financial growth along with the development of the direction.
Who we are looking for:
We need a person with strong client service, sales, and customer relationship management skills who wants to grow into a full-fledged manager.
Important:
• experience working with B2B/B2C clients;
• experience in repeat sales and client base development;
• strong communication and negotiation skills;
• systematic approach and responsibility;
• result-oriented;
• leadership qualities and a desire to build a team.
If you know how to turn a one-time purchase
