Product Support Administrator

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Position Summary:

A Product Support Administrator here will work collaboratively and closely with the client's Team Members to support the suite of products by completing non-clinical tasks including; intaking referrals, processing incoming and outgoing mail, data entry, system and process support.

Responsibilities

• Communicate with others.
• Collaborate with Product Support team members and client's producers to complete non-clinical tasks.
• Work with a ticketing system, fulfill requests, communicate with various stakeholders, and complete non-clinical tasks including; following complex handling instructions to include referral intake and assignment, file setup, report and invoice distribution, mailing, faxing, case management support and customer service, accounts receivable, data entry/maintenance, and any and all other duties as assigned.
• Ensure all tasks completed are top quality work and you will provide exceptional service to both internal and external customers.

Requirements

• Previous experience as at least 1 year High school diploma or the equivalent is required. Some college courses or equivalent experience is preferred.
• Experience and knowledge of similar product supportive roles, customer service, billing, and other complex administrative tasks is required.
• Motivated. You love to beat your own records, expect the best from yourself, and always want to keep improving. You are motivated by meeting and exceeding company and self-identified goals and expectations.
• Organized. You will be working in a fast-paced environment, in multiple systems, and providing responsive customer service and support to a wide variety of parties. You can keep pace in this type of environment.
• Collaborative. You must possess the required level of skills and abilities to read, write, speak and apply mathematical concepts and sound reasoning to successfully perform the essential functions of this job. This position requires problem-solving skills, critical thinking skills, and the ability to multitask.
• Committed. You are committed to the daily application of client's core values to deliver access to high quality care. You will comply with safety principles, Federal and State laws, regulations and standards.