Junior B2C Technical Support Specialist (14:00-22:00 or 18:00-02:00)

Hello!

I am Egor, the head of the user technical support department.

I am looking for an empathetic tech support operator for my team.

A little about us: ggsel is a marketplace for digital goods, and since 2017 we have been at the top of the CIS platforms. More than 6 million users choose us monthly for the best prices and quality support, and over the past year we have grown 4.5 times. And our goal is not just to maintain our position, but to revolutionize the digital goods market: make it fair, convenient, fast, and become a leader in digital commerce, including in the international market.

The product is on the verge of major changes, we are assembling a strong team — guys from Dodo, Yandex.Market, Samokat, and Avito are already with us. We are motivated to rethink the digital goods market and invite you to join this challenge.

• Handling customer inquiries via chat: from simple questions to complex situations;
• Communicating with sellers regarding disputed and problematic orders;
• Monitoring the status of "stuck" orders to ensure no one is left without an answer;
• Recording typical issues so we can improve the product and processes

• Proficient written communication: without spelling and punctuation errors;
• Ability to express thoughts clearly, simply, and structurally;
• Stress resistance and empathy: you genuinely want to help, not just close a ticket;
• Multitasking experience: ability to handle 3–5 chats simultaneously (rarely, but it happens);
• Good typing speed

Salary negotiable, experience not required

• Remote work from anywhere in the world;
• Timely salary, reviews twice a year;
• Schedule 5/2 from 14:00-22:00 or 18:00-02:00 MSK, floating weekends;
• We will pay for necessary specialized training or conferences - we are interested in your development;
• Ready-made documentation, regulations, templates, onboarding - you won't have to "wing it"

Employment Type:

Full-time, Full working day, On-site