Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.
Balenciaga Associate Store Director position at Valley Fair Mall in Santa Clara, California. Lead retail operations and sales teams with $90,000–$110,000 annual salary.
Role & Responsibilities
Assist the Store Director in overseeing floor coverage, sales, visual merchandising, displays, client service, and operational functions
Analyze daily, weekly, and monthly results and conduct constant performance assessments
Support the Store Director in reporting relevant information to headquarters
Monitor the business environment and local competition
Lead Department Managers in achieving targeted quantitative and qualitative goals
Implement and follow up on action plans defined with headquarters and the Store Director
Create and maintain a positive work environment by embodying brand behaviors
Motivate and challenge the team daily; support store director in team activities and one-to-one meetings
Manage Department Managers and support their activities
Assist with sales team development, provide timely feedback, and share development plans with leadership
Behave as a Balenciaga Ambassador and promote brand culture internally and externally
Oversee the clienteling approach and ensure store atmosphere upholds brand image
Supervise sales to ensure client satisfaction and maintain Balenciaga qualitative standards
Monitor CEE and NPS scores and implement corrective actions
Develop clienteling mindset and client loyalty from beginners to VIC status
Manage client recruitment, data collection, and one-to-one relationships
Ensure compliance with legal, safety, security, and HR guidelines
Oversee day-to-day store operations including opening and closing procedures
Maintain cost consciousness when suggesting initiatives and making expense decisions
Process payroll and maintain store schedules
Ensure staff adherence to attendance and punctuality policies
Process petty cash and check reconciliation monthly
Maintain accuracy of customer database and ensure timely client data entry
Execute Retail Excellence guidelines for front-of-house, back-of-house, and team operations
Support Store Director in managing inventory activities, warehouse stock, and reporting discrepancies
Challenge and improve current processes while sustaining growth and efficiency
Supervise team planning and scheduling
Qualifications
Minimum 3 years of experience in a managerial position managing at least 10 people
Significant sales experience in the luxury retail industry
Proven ability to set goals, delegate work, and follow up on results
High sensitivity to client experience and loyalty
Exceptional client service and interpersonal skills
Strong organizational skills and adaptability
Precision, openness, listening abilities, and curiosity
Product and fashion sensitivity
Digital skills proficiency
Skills
Sales management Team leadership and development Client relationship management (CRM) Retail operations Inventory management Visual merchandising Budget management and cost control Staff scheduling and payroll processing Customer database management Performance analysis and reporting Brand ambassador capabilities
Experience
Minimum 3 years of experience in a managerial position overseeing a team of at least 10 people, with significant background in luxury retail sales. Demonstrated success in driving sales, managing teams, and maintaining brand standards in a high-end retail environment.
Education
Not specified
Workplace
This position is based in Santa Clara, California, USA, within easy reach of San Francisco.
Compensation
The base compensation for this position ranges from USD 90,000 to USD 110,000 per annum.
Culture
Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.
