Karta.io is a fintech platform with virtual cards and its own crypto infrastructure. Cards are issued in seconds, work in 150+ countries, and can be topped up from any crypto wallet.
We have been on the market for over 3 years, and a team of 40+ people works remotely from different countries, without micromanagement.
Our users are all over the world, so support must be available at night as well — while the main team rests.
Tools you will work with:
- Support chats: Intercom
- Communication and tasks: Slack, Notion, Linear
- Internal admin panels for cards and payments
We are looking for a Customer Support Specialist for the night shift to join our support team, who will help users with questions about cards and payments.
You will get
- Training within the team
- Opportunity to grow into a night shift lead, QA, or transition to operations as the team grows
Responsibilities
- Respond to users in support chats
- Handle inquiries regarding cards, payments, and accounts
- Resolve issues independently when they are within your area of responsibility
- Escalate complex cases to the team when necessary without delay
- Prioritize tasks independently during the shift
Requirements
- User support experience — in any industry
- Proficient written English (B2+) — all communication with users is written
- Proficient PC user, quick to learn new services
- Ability to find information and navigate non-standard situations
- Attention to detail and responsibility — you will have access to user data
- Willingness to work a stable night shift schedule
Will be a plus
- Experience with Intercom, Slack, Notion, or Linear
- Experience with admin panels or CRM
- Understanding of fintech, crypto, or payments
- Arabic or Spanish language skills
Conditions
- Market-level salary in USDT or $ (Deel)
- Contractual cooperation
- Fully remote work: for the first 2 weeks of onboarding, the schedule is 8:00 AM to 8:00 PM MSK, then 10:00 PM to 10:00 AM MSK
- 28 days of vacation
- Company-sponsored training
Selection Stages
HR screening → interview with the manager → test case → offer. As soon as we know it's a match, we extend an offer. 💛
