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Grade
Head
Work Format
Remote
Employment
Full-time
English Level
B2 - Upper-Intermediate
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🔥 VACANCY: Head of Support iGaming
A rapidly growing iGaming startup is looking for an experienced Head of Support to lead customer support, build processes from scratch, and elevate the service to a Tier-1 level.
🌐 Key Responsibilities:
Team: Hiring, onboarding, training, and development of the support team. Processes: Building and implementing quality standards, regulations, and Service Desk. Metrics and Analytics: Monitoring SLA, CSAT, NPS, response time + regular reporting. Tools: Setting up HelpDesk, Live Chat, and 24/7 monitoring systems. Cross-functionality: Interacting with other departments to improve CX.
📊 Requirements:
Experience in a similar role strictly within iGaming. Understanding of Tier-1 market specifics. Excellent leadership and management skills. Ability to work with analytics and dashboards. English B2+ (mandatory).
🚀 We Offer:
100% Remote format (international team). High degree of freedom in decision-making. Fast professional and career growth.
