A rapidly growing iGaming startup is looking for an experienced Head of Support to lead customer support, build processes from scratch, and elevate the service to a Tier-1 level.

🌐 Key Responsibilities:

Team: Hiring, onboarding, training, and development of the support team. Processes: Building and implementing quality standards, regulations, and Service Desk. Metrics and Analytics: Monitoring SLA, CSAT, NPS, response time + regular reporting. Tools: Setting up HelpDesk, Live Chat, and 24/7 monitoring systems. Cross-functionality: Interacting with other departments to improve CX.

📊 Requirements:

Experience in a similar role strictly within iGaming. Understanding of Tier-1 market specifics. Excellent leadership and management skills. Ability to work with analytics and dashboards. English B2+ (mandatory).

🚀 We Offer:

100% Remote format (international team). High degree of freedom in decision-making. Fast professional and career growth.

💌 Interested? Send your CV to @recruiter_mrn