About the Team
The Support Automation Unit creates solutions for automating the work of user support teams. We develop ML and LLM models that help operators resolve requests faster and more accurately, reducing time spent on low-level routine and improving user interaction quality. Our goal is to create platform and scalable solutions that will be widely used across all Avito verticals. We are looking for a Senior DS Product Manager who will become the global owner of the support automation direction, generate hypotheses, test them, and bring implementations to completion.
Examples of Future Tasks
- Research and validate growth points in automation, generate hypotheses, and bring successful ones to implementation.
- Formulate and defend product solutions, including ML and business metrics, to evaluate effectiveness.
- Manage the team's work, deploy ML/LLM solutions to testing and production, and monitor their quality and stability.
- Analyze incidents and establish improvement processes.
- Keep abreast of trends in the ML and LLM fields, search for and implement modern approaches that improve solution quality.
- Ensure communication with internal and external stakeholders and regularly report on work progress.
It would be great if you have
- Managed a technical team and backlog for at least four years, launching services based on ML/LLM technologies.
- Ability to conduct reasoned and data-backed discovery.
- Understanding of how automation works and the ML model lifecycle.
- Keeping up with industry trends and the latest developments in AI, ML, and LLM.
- Ability to analyze development costs and the potential value of the proposed solution.
- Can clearly and accessibly explain technical DS topics to data analysts and product managers.
- Think systemically, structure information logically, and can support hypotheses with facts and figures.
- Ready to present to management and stakeholders.
- Familiarity with Avito's internal architectures and platform solutions.
- Experience working with users and stakeholders through B2B projects.
- Interest in Trust & Safety and user experience issues.
- Ability to use SQL or Python for data analysis.
