Services Project Manager

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being—on and off the job. Connect with a career that matters. Ciena is seeking a delivery-focused Services Project Manager to lead customer engagements and service delivery projects across the United States East Coast region. This role drives project execution across the full delivery lifecycle while aligning customer commitments, operational objectives, and financial outcomes. Success in this position comes from coordinating cross-functional teams, managing project complexity, and delivering consistent customer results. How you will make an impact: • Lead customer-facing service delivery projects across the full project lifecycle. • Coordinate project scope, schedules, milestones, resources, and execution activities. • Implement communication plans and provide project status updates, risk visibility, and resolution tracking. • Conduct risk assessments and execute mitigation plans throughout project delivery. • Chair customer and internal project meetings to communicate progress, issues, and delivery outcomes. • Monitor project execution against scope, resource utilization, budget expectations, and delivery commitments. • Interface with customers, engineering teams, sales, bid management, service delivery groups, partners, and finance teams to achieve project and business objectives. The must haves: • Education: Bachelor’s degree in Engineering or related field. • Experience: 3–5 years of experience in Service Delivery, Project Management, Service Coordination, or a relevant industry. • Utilization of project management tools. • Application of network lifecycle activities including design, deployment, migration, and validation. • Background in optical transport and networking environments including DWDM and L0/L1 technologies. • Experience interacting with customers, cross-functional delivery teams, and engineering resources. • Demonstrated influencing and collaboration across multiple teams. Nice to haves: • Certifications: PRINCE2 certification preferred. • Certifications: PMP certification preferred. • Application of effort estimation, cost drivers, and delivery risk evaluation. • Background contributing to commercially sound decisions during presales and delivery activities. • Experience working in matrix environments with multiple stakeholders. • Outstanding planning, scheduling, and coordination skills. • Outstanding verbal and written communication skills. Pay Range: The salary range for this role, in the USA, is $79,900.00 -$127,700.00 USD. Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.