Intern - People Operations

Who we are

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Job Ref ID: JR0088341

About the role: We are looking for a proactive and eager-to-learn People Care / People Operations Intern to join our People Operations team. In this role, you will be a key player in ensuring the best experience and support for our riders. You will provide essential assistance in the daily operations of the department, making sure our internal processes run smoothly.

Your main responsibilities will be:

• Rider Support: Manage, analyze, and efficiently resolve tickets and inquiries from our riders regarding payroll, contracts, or any other doubts, providing clear answers and quick solutions.
• Payroll & HR Operations: Collaborate closely with our payroll provider and other People Operations team members to ensure smooth processes and help resolve any HR-related issues.
• Legal & Administrative Support: Assist in the preparation of documentation for labor inspections and legal proceedings by searching, downloading, classifying, and meticulously organizing files.
• Daily Operations: Provide general support with administrative tasks and the basic day-to-day operational needs of the People Operations team.

Qualifications

What we are looking for (Requirements):

• Languages: Proficiency in both Spanish and English is mandatory (written and spoken).
• Technical Skills: Basic knowledge of Microsoft Excel (or Google Sheets) for data management and organization.
• Communication Skills: Excellent communication skills, empathy, and a detail-oriented mindset to effectively interact with riders and different internal teams.
• Mindset: A proactive, problem-solving attitude. We are looking for someone who loves challenges, thrives in dynamic environments, and has a strong drive for continuous learning.

Additional Information

We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation, food, and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave, and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!