🙌 IT Support & Systems Administrator

📍 Full-time | Office-based

We’re looking for a hands-on, proactive, and service-focused IT Support & Systems Administrator to keep our people, devices, and core systems running smoothly every day. You’ll be the go-to person for technical support, system improvements, and IT operations — ensuring our team has the tools and support they need to thrive.

🔑 Key Responsibilities ● Provide daily technical support across hardware, software, and networks — documenting tickets and resolutions. ● Set up and maintain workstations, peripherals, and office IT equipment (imaging, patching, and backups). ● Manage user accounts and access throughout the employee lifecycle (onboarding → changes → offboarding). ● Maintain accurate IT asset inventory and oversee allocation, lifecycle management, compliance, and vendor coordination. ● Troubleshoot and support network and system services (Wi-Fi, VPN, DNS, printers, basic servers) with clear escalation paths. ● Implement and improve IT systems and tools, maintain documentation, and train end-users. ● Run security and compliance checks (audits, policy enforcement, updates, incident response).

✅ Requirements ● 1–3 years’ experience in IT support or system administration (preferred). ● Proficiency with Windows & macOS environments and common productivity suites. ● Familiarity with networking concepts, VPNs, and basic server management. ● Strong problem-solving skills with a customer-first approach. ● Excellent English communication skills (spoken & written).

⚙️ Technical Requirements ● 3+ years in a similar System Administrator role (or equivalent experience). ● Hands-on experience with network infrastructure & hardware. ● Proficiency in Linux administration (installation, maintenance, CLI usage). ● Solid understanding of core protocols: HTTP, DNS, SMTP, IMAP, DHCP, ICMP. ⭐ Preferred Experience ● SaaS management and license governance. ● Jira Datacenter administration (JSM, Jira Software, Jira Asset Management). ● Google Workspace Enterprise administration. ● MDM solutions for laptops and mobile devices.