Summary

We are searching for a self-driven Technical Account Manager to join our high-performing account management team. As a Technical Account Manager, you will be responsible for managing and developing long-term, trusted customer relationships, ensuring customers achieve measurable value from the platform. You will provide technical guidance, drive product adoption, identify growth opportunities, and work closely with internal teams to support successful onboarding, ongoing delivery, and long-term customer success.

Your day to day

• Act as a trusted technical advisor, owning the end-to-end technical customer relationship from onboarding through ongoing engagement.
• Guide customers through technical onboarding, integrations, and go-live processes, coordinating with internal engineering and product teams where required.
• Drive customer success by supporting adoption, usage, and optimisation of the platform to ensure customers are competitive in their respective markets.
• Assist customers in diagnosing technical issues, coordinating with internal engineering teams to drive resolution and maintain service reliability.
• Support customers during technical integrations, including reviewing API implementations, troubleshooting issues, and coordinating with internal engineering teams.
• Work with customers across multiple regions and time zones, aligning availability with client needs where required.
• Serve as the lead point of contact for all technical support activities across both pre-sales and post-sales phases.
• Build and maintain strong, long-lasting, and productive client relationships, focused on retention and long-term partnership.
• Proactively identify risks to customer satisfaction and take ownership of mitigation plans to ensure continued success.
• Address all product-related queries in a timely and professional manner.
• Work closely with the onboarding team and internal stakeholders, providing structured customer feedback to help identify potential new features, improvements, or enablement opportunities.