Chargeback & Fraud Specialist

About the Company The company is a fast-growing startup developing payment infrastructure solutions in crypto and working with international clients across multiple markets, focusing on scalable financial products and seamless payment experiences.

About the Role We are looking for a responsible and detail-oriented Chargeback & Fraud Specialist to manage notifications from acquiring banks and processors, communicate with merchants, and ensure full compliance with international card schemes. This role is ideal for a professional with experience in acquiring, anti-fraud, or risk management who wants to grow in a dynamic fintech environment.

Responsibilities

• Receive and process chargeback and fraud-related notifications from acquirers (banks and processing partners).
• Ensure all incoming data complies with Visa and Mastercard requirements.
• Timely notify merchants about chargebacks and fraud cases, providing full details.
• Consult merchants on received notifications, explain reasons for chargebacks, and identify potential risks.
• Maintain internal case logs, including reports, notification templates, and correspondence records.
• Collaborate with internal teams to analyze fraud patterns, prevent recurring cases, and improve notification processes.
• Participate in the development and implementation of internal procedures for processing chargeback and fraud-related information.

Requirements

• Experience in acquiring, anti-fraud, risk management, or merchant support.
• Knowledge of international payment systems and chargeback processing principles (Reason Codes, Dispute Lifecycle).
• Ability to process and systematize information from multiple sources.
• Strong attention to detail, responsibility, and ability to meet deadlines.