Format: Almaty, office
Employment: Full-time
We are a team developing modern payment infrastructure and processing solutions for business: acquiring, payouts, transfers, and other financial services. We work with large e-commerce and digital projects and actively develop our own payment products.
We are looking for a Dispute Manager who will be responsible for processing disputes and chargebacks, interacting with banks and payment systems, and also helping the team develop processes to reduce the number of disputed transactions.
Tasks:
- Process and analyze disputes and chargebacks for the company's clients' transactions.
- Verify the grounds for disputing transactions and refunding funds in accordance with the rules and procedures of payment systems.
- Analyze documents and evidence from merchants: confirmation of service provision, shipment of goods, transaction correctness, etc.
- Work with the rules and requirements of Visa, Mastercard, UnionPay, and other payment systems.
- Interact with issuing banks, acquirers, and payment systems on dispute and chargeback issues.
- Interact with the internal processing team and managers of acquiring, payout, and other payment solutions products.
- Advise the product team on issues related to dispute and chargeback prevention.
- Participate in improving the fraud/dispute flow: 3DS, video identification, limits, and other mechanisms for reducing the risk of disputed transactions.
- Use AI tools for preparing letters, explanations, memos, and other work documentation.
Requirements:
- Experience with disputes / chargebacks in a processing center, bank, acquiring, or other payment organization.
- Practical understanding of dispute and chargeback processing.
- Knowledge of the rules and procedures of international payment systems, primarily Visa and Mastercard.
- Experience interacting with banks, acquirers, issuers, or payment systems.
Will be a plus:
- English language (B1)
- Kazakh language (B1)
- Experience in chargeback/fraud prevention.
- Understanding of 3DS, fraud monitoring, limits, and other payment risk management tools.
- Experience interacting with product or processing teams in the development of payment solutions.
- Experience in fintech / payment / acquiring.
- Practical experience using AI tools in work.
Conditions:
- Office format work in Almaty
- Schedule: 5/2, from 9:00 to 18:00.
- Official employment according to the Labor Code
📩 CV: Telegram recruiter contact
