Format: Almaty, office
Employment: Full-time
We are a team developing modern payment infrastructure and processing solutions for business: acquiring, payouts, transfers, and other financial services. We work with large e-commerce and digital projects and actively develop our own payment products.
We are looking for a Dispute Manager who will be responsible for processing disputes and chargebacks, interacting with banks and payment systems, and helping the team develop processes to reduce the number of disputed transactions.
Tasks:
- Process and analyze disputes and chargebacks for company client transactions.
- Verify the grounds for disputing transactions and refunding funds in accordance with the rules and procedures of payment systems.
- Analyze documents and evidence from merchants: confirmation of service provision, shipment of goods, transaction correctness, etc.
- Work with the rules and requirements of Visa, Mastercard, UnionPay, and other payment systems.
- Interact with acquiring banks, issuing banks, and payment systems on disputes and chargebacks.
- Interact with the internal processing team and managers of acquiring, payout, and other payment solutions.
- Consult the product team on issues related to dispute and chargeback prevention.
- Participate in improving fraud/dispute flow: 3DS, video identification, limits, and other mechanisms for reducing the risk of disputed transactions.
- Use AI tools to prepare letters, explanations, memos, and other work documentation.
Requirements:
- Experience with disputes / chargebacks in a processing center, bank, acquiring, or other payment organization.
- Practical understanding of dispute and chargeback processing procedures.
- Knowledge of the rules and procedures of international payment systems, primarily Visa and Mastercard.
- Experience interacting with banks, acquirers, issuers, or payment systems.
Will be a plus:
- English language (B1)
- Kazakh language (B1)
- Experience in chargeback/fraud prevention.
- Understanding of 3DS, fraud monitoring, limits, and other payment risk management tools.
- Experience interacting with product or processing teams during the development of payment solutions.
- Experience in fintech / payment / acquiring.
- Practical experience using AI tools in work.
Conditions:
- Office-based format in Almaty
- Schedule: 5/2, from 9:00 to 18:00.
- Official employment according to the Labor Code
📩 CV: Telegram @haas_maru
