🧷 Position: Chargeback and Fraud Monitoring Specialist 📍 Location: Limassol | On-site ⚡️ paytech builds the technology behind modern payments. Our white-label payment gateway, payment orchestration platform, and growing suite of payment products help businesses launch, scale, and optimise their payment infrastructure.

We’re looking for a Chargeback and Fraud Monitoring Specialist to monitor payment activity, investigate potentially fraudulent transactions, manage chargeback cases, and help reduce financial and compliance risks across our payment operations.

🧩 Key Responsibilities:

• Monitor transactions and payment activity for suspicious behaviour, unusual patterns, and potential fraud
• Review fraud alerts generated by PSPs, acquirers, fraud prevention tools, and internal monitoring systems
• Investigate potentially fraudulent transactions using customer profiles, payment history, device data, IP addresses, card usage, and behavioural patterns
• Identify fraud trends across traffic sources, markets, payment methods, BINs, issuers, and merchant accounts
• Review individual chargeback cases and determine whether they should be accepted or disputed
• Collect and prepare supporting evidence for chargeback representment, including transaction details, 3DS authentication results, customer communication, login history, terms acceptance, payment records, and service usage evidence
• Submit chargeback responses within deadlines established by card schemes, acquirers, and PSPs
• Monitor chargeback ratios, fraud-to-sales ratios, dispute rates, and other card-scheme risk indicators
• Track Mastercard and Visa monitoring thresholds and help prevent entry into fraud or chargeback monitoring programmes
• Investigate spikes in chargebacks or fraud and identify potential causes, including traffic quality, technical issues, misleading descriptors, recurring payment problems, and operational failures