🧷 Position: Payment Transaction Monitoring Specialist 📍 Location: Limassol | On-site ⚡️ paytech builds the technology behind modern payments. Our white-label payment gateway, payment orchestration platform, and growing suite of payment products help businesses launch, scale, and optimise their payment infrastructure.

We’re looking for a Payment Transaction Monitoring Specialist to take end-to-end ownership of payment activity for a designated portfolio of high-priority customer accounts.

🧩 Key Responsibilities:

• Maintain continuous oversight of payment activity for an assigned portfolio of priority customer accounts
• Monitor payment activity at account, user ID, email, transaction, card, BIN, issuer, country, device, and payment-method level
• Build a detailed understanding of each customer’s payment behaviour and transaction history
• Track successful, declined, pending, reversed, duplicated, refunded, and abandoned payment attempts
• Identify changes in payment behaviour, recurring decline patterns, technical issues, and potential payment obstacles
• Investigate individual payment failures and determine the most likely root cause
• Review issuer response codes, gateway errors, authentication results, routing history, and PSP responses
• Distinguish between issuer declines, technical errors, routing problems, risk rejections, and customer-side issues
• Analyse transaction performance by BIN, issuing bank, card type, card scheme, country, currency, and authentication flow
• Adjust routing logic based on BIN, issuer, card type, country, currency, payment history, transaction amount, and previous payment outcomes
• Configure or request changes to payment cascades based on actual transaction performance
• Maintain clear and up-to-date records of customer-specific payment issues, actions taken, and results achieved