About the company

Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 600 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.

Role overview

As a Card Operations Specialist, you will support the day-to-day operations of our card issuing and processing activities, ensuring smooth transaction handling, timely issue resolution, and strong operational and reporting support across the team. Working closely with processors, card schemes, and internal stakeholders, you'll help keep our card operations running efficiently while contributing to continuous process improvement.

Responsibilities

• Support day-to-day card operations, ensuring smooth processing of card-related activities
• Monitor card transactions and operational queues, identifying and resolving issues in a timely manner
• Assist with card issuance, activation, replacement, blocking, and maintenance processes
• Investigate transaction issues and coordinate resolution with internal teams and external partners
• Work closely with processors, card schemes, and third-party service providers to resolve operational incidents
• Support fraud investigations and operational requests related to card transactions
• Maintain accurate operational records and documentation
• Assist in preparing operational reports and performance metrics
• Participate in testing new card features and operational processes
• Contribute to continuous improvement of card operations procedures
• Provide operational support and knowledge to Customer Support teams
• Monitor and analyze product and operational KPIs, using data to identify opportunities for improvement and support product decisions