Salary negotiable
2+ years of experience
Hello!
I'm Artem, Head of Content Quality. I'm currently looking for a Senior Content Moderator for the "In-Game Values" team – someone who is well-versed in the specifics of in-game values and wants to grow not only in moderation but also in their expertise in this area.
If you have experience with content moderation or quality control, understand how in-game values, game currency, and RMT work, can independently resolve complex situations, work with data, and identify the root causes of problems – I'd be happy to meet you.
It's especially important for us that you understand the specifics of in-game values: what methods exist for obtaining and transferring game currency and items, how RMT works, and what risks are involved when dealing with such goods.
Moreover, a Senior Moderator is not just someone who is good at moderation. We need a specialist who becomes an expert in their field, makes complex decisions independently, identifies systemic issues, proposes and implements improvements, and helps the team become stronger.
About the Company
ggsel is a marketplace for digital goods. Since 2017, we've been among the top platforms in the CIS. Over 6 million users choose us monthly for the best prices and quality support, and last year we grew 4.5 times. Our goal is not just to maintain our position but to revolutionize the digital trading market: make it fair, convenient, fast, and become a leader in digital commerce, including on the international stage.
We are growing rapidly, and with us, the number of tasks to be solved daily also increases. Therefore, we need someone who can keep pace, dive deep into their area, and yet maintain attention to detail.
What You'll Be Doing
- Area Expertise Dive into the specifics of in-game values, game mechanics, and features of various games. Monitor changes in the area, study new types of goods and violation scenarios, form and transfer necessary expertise to the team.
- Decision Quality Control Analyze moderators' decisions and identify errors, inconsistencies, and controversial practices in handling violations. If necessary, review decisions on complex cases, including those related to account bans, and ensure a unified approach to applying sanctions.
- Expert Support for Sellers Get involved in complex and non-standard situations with sellers, help moderators analyze cases, assess potential risks, and find optimal solutions within the platform's rules.
- Area Analytics Work with large volumes of data and metrics for the area, identify patterns and deviations, analyze categories and sellers, and pinpoint root causes of problems. Formulate hypotheses, test them based on data, and propose solutions.
- Rule and Process Development Participate in the development and updating of the area's rules, regulations, and instructions. Initiate process changes that help reduce violations, simplify the team's work, and make seller requirements clearer and more consistent.
- Team Management Assign tasks to junior and regular moderators, set priorities, monitor task completion and work quality. Conduct regular 1:1s, provide feedback, help employees develop, and escalate issues to management when necessary.
- Mentoring Help moderators develop professional skills, analyze mistakes and complex cases, and provide developmental feedback. Participate in onboarding new employees, prepare and conduct training sessions for your area.
- Task Coordination Organize work on tasks that require the involvement of multiple employees or departments, distribute areas of responsibility, monitor adherence to agreements, and bring tasks to completion.
- Collaboration with Adjacent Teams Interact with relevant departments, synchronize participants on complex issues, and find solutions that consider the interests of both content quality and the business.
- Automation and Tool Development Utilize advanced features of Google Sheets / Excel for data analysis, report generation, and routine process automation. Identify opportunities to make the team's workflows faster and more efficient.
What's Important to Me:
- You write grammatically correct and clearly articulate your thoughts;
- You have experience in moderation, content quality control, or a related role;
- You understand the basic principles of game economies and can independently study the specifics of new games and digital goods;
- You are ready to quickly immerse yourself in the specifics of in-game values, game currency, items, and RMT;
- You can independently make decisions in complex and ambiguous situations and assess potential risks;
- You are proactive and independently notice systemic problems and growth points;
- You can work with large volumes of information, find patterns and deviations;
- You can formulate and test hypotheses based on data;
- You have experience in managing or coordinating a team, assigning tasks, monitoring results, and providing feedback;
- You can set tasks, define priorities, monitor their execution, and be responsible for the team's results;
- You can conduct 1:1s, provide constructive feedback, identify areas for employee development, and help them grow;
- You are ready to take responsibility for the results of the team and the area, not just your own tasks;
- You are proficient in Google Sheets / Excel at an advanced level: complex formulas, pivot tables, reports, automation;
- You have a PC and a stable internet connection.
A Plus Would Be:
- Experience in developing instructions, regulations, and internal rules;
- Understanding of the basics of copyright, trademarks, and intellectual property;
- Experience working with copyright holder complaints and chargeback cases;
- Broad knowledge of the gaming industry and digital goods in general.
What We Offer:
- Remote work from anywhere in the world;
- Market-rate salary, performance reviews twice a year;
- Schedule: 5/2, 10:00 AM - 6:00 PM MSK time, flexible weekends;
- Opportunities for professional development within the company;
- We will pay for necessary professional training or conferences – we are invested in your growth.
Most importantly – the opportunity to become an expert in your field, deeply understand game economies and the specifics of digital goods, independently make decisions on complex cases, develop rules and processes, and directly influence content quality on the platform.
Ultimately, your work won't just be about moderation. You will help us identify systemic issues, improve processes, develop the team, and ensure that ggsel offers more high-quality and reliable in-game values, allowing customers to understand exactly what they are buying.
If you are interested not just in working according to existing rules, but in independently finding problems, understanding their causes, and changing processes for the better – we will be glad to see you among us.
Employment Type:
Full-time, Full working day, Remote
