COO (Chief Operating Officer)

Launching an iGaming Platform

We are developing an iGaming platform (MVP, commercial launch - end of 2026). Development and marketing are operational. We are looking for a COO to build an operating system from scratch and guide the company through the launch.

• Operational Framework: Design the block structure, implement key processes (KYC/AML, payments, incidents), and configure software (Helpdesk, CRM, antifraud, BI) • Team: Hire heads of departments (Support, Antifraud, Retention), set KPIs, and establish regular management • Launch: Manage the readiness checklist, coordinate departments on the launch day and the first few weeks after • AI & Economics: Implement AI/LLM in the front line and CRM, calculate unit economics, and justify budgets with data

• Experience: 1+ year as COO / Head of Ops in iGaming • Expertise: Understanding of iGaming product launch specifics, experience managing departments through line managers, knowledge of KYC/AML and GEO regulations • AI/LLM: Understanding of practical AI applications in operations and ability to calculate ROI • Plus: Experience implementing LLM in production, working with licenses (Curaçao, MGA, Europe/LatAm), knowledge of SQL/BI and PSP integrations

• Full decision-making freedom and no bureaucracy • Budget for hiring, software, and testing AI hypotheses • Competitive salary ($) + bonus for a successful launch • Office in the center of Bratislava, relocation package provided after probation period