What you’ll need to be successful:

• Fluency in German and English – these are mandatory requirements. Spanish, Italian or French skills are a plus.
• This role requires either an university degree in law with a solid understanding of German or other European civil, consumer or banking law, or related, or a strong carrier track in the same field. Practical experience in this field is a plus.
• Several years of relevant experience in complaints handling, legal / regulatory casework, or customer‑facing legal operations in the banking, payments or financial services industry.
• Experience in working with financial regulators, ombudsman schemes or other public authorities is a strong plus.
• Strong analytical mindset combined with excellent investigation and writing skills in German; you can independently carry out accurate legal research and translate complex issues into clear customer‑friendly explanations.
• Demonstrated ability to run and improve operational processes at scale, including identifying root causes, closing control gaps and implementing pragmatic solutions. Hands‑on experience with CRM tools (ideally Salesforce) and process management tools such as Jira and Confluence, or the ability to get up to speed quickly.
• High sense of ownership, resilience and pragmatism; you use your time effectively, prioritize under strict deadlines and keep a cool head when dealing with sensitive cases.
• A collaborative mindset – you enjoy working in a motivated, international team while being comfortable taking autonomous decisions within your remit.
• Please be aware that this role is not remote and will require your in-person presence in the in our office in Madrid on the specific days during the week.

What’s in it for you?

• Accelerate your career growth by joining one of Europe’s most talked‑about digital banking disruptors and a LinkedIn Germany Top Startup Employer.
• N26 is a genuinely exciting place to be, where we can play to our strengths and respect our limitations, while trying to overcome them.
• Personal development budget, discounted public transit pass (selected locations), German language classes, fitness memberships, childcare services (selected locations).
• N26 premium bank card, employee loans, and your choice of a Mac or Windows laptop.
• 26 vacation days per year, with an additional day for each year of service – up to 30 days.
• A high degree of collaboration and autonomy while working with a group of diverse peers, and access to cutting‑edge technologies.
• A relocation package with visa support for those who need it, and the opportunity to build your career in vibrant Madrid as part of our new European Centre of Excellence.

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use. We’ve eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and transparent savings. Founded in 2013, N26 now serves millions of customers in multiple markets across Europe and beyond. Our talented team works across offices in Berlin, Barcelona, Madrid, Milan, Paris and Vienna. Sounds good? Apply now for this position. N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.