In your next challenge, you will:

• Take care (record, analyse, process, respond) of formal complaints filed from customers, lawyers or via authorities, mainly in Italian language.
• Help to identify complaints root-causes and define possible solutions.
• Assist and participate in mitigation projects to prevent further complaints.
• Take over own initiatives to improve operational procedures with a focus on compliance.
• Face a great variety of different topics and a not monotonous work.
• Witness a very good team spirit and cooperation with various stakeholders of all departments.
• Develop more bank-specific expertise esp. about compliance-related topics.
• Work on all tasks in your area with a substantial degree of autonomy, and be a Point-of-Contact if any issues arise.
• Detect inefficiencies in the team’s workflows proactively and propose efficient solutions.

What you’ll need to be successful?

• You speak fluent Italian and English - these are mandatory requirements. Knowledge of French/German/Spanish is a plus.
• Relevant Bachelor’s degree (e.g. law studies) is desirable.
• Relevant work experience in legal, compliance, banking sector and financial service industry is desirable.
• Previous experience communicating with government regulators is a plus.
• You are an analytical thinker with strong investigation skills, ideally combined with process optimisation expertise.
• You are able to carry out accurate legal research independently.
• You have experience with using CRM system (ideally Salesforce) and experience with process management tools like Jira and Confluence is a plus.

Skills:

• You use your time effectively, can prioritise appropriately and are able to work under strict deadlines.
• You are committed and eager to learn and want to drive the improvement and optimisation of our processes.