Overview

SOFTSWISS is hiring a Senior Employee Experience Program Manager to shape and evolve how people experience the company throughout their employee journey. You’ll connect employee experience processes, recognition, employee listening and culture into one consistent system that helps people thrive and supports a strong, connected organisation.

Purpose of the role

You’ll shape how people experience SOFTSWISS across the employee journey by connecting employee experience processes, recognition, employee listening and culture into one consistent system. You’ll turn employee insights into meaningful improvements, reduce friction in everyday interactions and help make key employee moments more intentional. Your work will strengthen engagement, belonging and culture while creating scalable ways to continuously improve the employee experience.

Key responsibilities

• Design and continuously improve employee experience processes across the employee journey, from key employee moments to everyday interactions.
• Build employee experience as one connected system by aligning processes, programs, recognition, listening and culture initiatives.
• Lead employee research through interviews, focus groups, pulse surveys and engagement analysis, turning insights into prioritised actions.
• Own and evolve recognition programs by introducing new mechanics, improving participation and measuring their impact.
• Design and coordinate employee experience initiatives, cultural rituals and key moments that bring company values to life.
• Own key Employee Experience metrics, including engagement, belonging, culture pulse, recognition participation, employee feedback and retention.
• Create practical frameworks, templates and playbooks that help teams deliver a consistent employee experience.
• Partner with HRBP, Talent Development, Internal Communications, Marketing, IT and other stakeholders to connect employee experience across functions.