About the Role

— Product Operations Manager — a new role at Tsian at the intersection of product management and internal consulting.

— Area of responsibility — increasing the efficiency and predictability of product development throughout its entire lifecycle: from idea to release and further support.

— The role works through processes, metrics, and transparency, and also synchronizes the interaction of teams and functions.

— This is not a position within a product team, nor a role with responsibility for delivery. The main focus is diagnosing current processes, identifying bottlenecks, and helping teams eliminate them through facilitation, collaborative problem-solving, and launching changes.

— The work involves close interaction with product leads, technical leads, and top management. The format involves connecting to several teams simultaneously with regular rotation.

Tasks to be Solved

— Conduct regular diagnostics of processes and identify systemic problems at all stages of product creation and scaling.

— Identify and eliminate bottlenecks and dependencies, increase process predictability, and accelerate development at all stages (ideation → discovery → delivery → scaling).

— Improve work rules and standards, test changes through pilots, and scale successful practices from teams and the market.

— Ensure transparency of processes, metrics, and statuses, form a single source of truth for teams and management.

— Support management decision-making through structured analytical materials and improve the quality of product decisions.

— Accompany teams as an operational partner: facilitate cross-functional discussions and help teams form and implement work rules.

Our Future Colleague

— Has proven experience in Product Management / Product Operations / Strategy / Transformation / Consulting — from 2 years.

— Has experience in building and transforming product processes (discovery, delivery), building process transparency (dashboards, status tracking, reporting, Jira/Confluence or similar).

— Has experience in facilitating cross-functional meetings (planning, sync).

— Understands the full product lifecycle and software lifecycle, knows how to design and implement/transform digital product development processes (discovery, planning, delivery).

— Knows how to conduct product research (in-depth interviews, CJM, prototyping, A/B tests, market and competitor analysis).

— Analyzes data and forms conclusions for decision-making (work with BI tools, knowledge of SQL).

— Knows how to work with product, business, and operational metrics (building and analyzing metric trees, implementing and analyzing development metrics).

— Knows how to manage stakeholders and influence without direct authority.

— Possesses a high level of communication skills: structured, clear, ability to prepare executive-level materials (PowerPoint, Google Slides).

What We Offer

— Remote work with the option to visit offices in Moscow, St. Petersburg, and Novosibirsk. Offices feature kitchens equipped with everything needed, as well as snacks, fruits, coffee, and tea, free car and bike parking. Quiet rooms for focused work or relaxation, a massage chair and helmet, and a 'soft zone' with PlayStation.

— Great opportunities for growth and development: in the first months, every employee has a mentor, followed by a personal development plan and the opportunity to enhance soft/hard skills through practice, training, and conferences.

— Voluntary medical insurance from the first working day (including dentistry, hospitalization, and international travel insurance).

— 5 paid days off per year, in addition to the main vacation.

— Benefit cafeterias Benefactory and PrimeZone.

— Each employee receives a monetary deposit of 25,000 rubles — you can use it for fitness memberships, training, entertainment, consultations with psychologists and other specialists, or to purchase items or gifts for yourself and your family.

— Compensation for 10 sick days: Tsian compensates for 10 working days of sick leave per year after the probationary period. If you are officially on sick leave for two weeks, you will not lose income; the monthly salary will be paid in full.