Client Integration Lead
Company: Acclaim
Employment type: FULL_TIME
Acclaim is a voice-first AI customer experience (CX) platform purpose-built for regulated industries including banking, fintech, healthcare, and insurance. It provides enterprises with goal-oriented AI agents that go beyond conversation to deliver agentic solutions that solve end-to-end business problems—orchestrating and executing complete customer workflows from outreach through resolution. Acclaim's solutions transform human-driven CX processes into AI-powered ones that are continuously learning and improving.
Requirements
- Client integration experience — ownership of end-to-end integrations of software products into external client infrastructure, including coordination with client IT teams, managing deployment expectations, and navigating complex implementation challenges.
- Modern technical stack familiarity — ability to work across environments such as Python, Node.js, Go, and Bash/CI/CD, including reading unfamiliar codebases, troubleshooting issues, and building lightweight scripts or services when needed.
- gRPC / REST API expertise — hands-on experience building or integrating production-grade APIs, with a strong understanding of common failure points and debugging approaches.
- SIP/VoIP knowledge — hands-on experience is a plus, though strong protocol understanding and the ability to ramp up quickly in real-world environments are equally valued.
- Distributed systems / microservices understanding — solid understanding of modern backend architectures, inter-service communication patterns, and common sources of latency and system failure.
- Strong autonomy and ownership mindset — ability to independently drive projects forward, proactively identify blockers, communicate clearly, and make sound decisions without constant oversight.
- — Upper-Intermediate level or higher, with the ability to communicate effectively in technical and customer-facing environments.
