MTS Bank is one of the key areas of the MTS ecosystem. We use modern digital solutions and develop high-tech banking services accessible to everyone.
What is important to us:
- experience with qualitative and quantitative research methods for 5+ years, the ability to combine them to obtain more accurate and in-depth insights
- experience in conducting comprehensive research
- ability to build long-term research strategies, focusing on improving UX at all stages of the product lifecycle
- ability to effectively manage the research process, controlling deadlines, quality, and results at all stages (from planning to implementation)
- ability to create and update research standards and documentation, ensuring unified approaches within the team
- experience in managing a team of researchers in the department: setting tasks, providing methodological support and developing employee competencies
You will be:
- forming the department's work plan: defining priorities, agreeing on them with product teams and the center head, ensuring coverage of key products/customer journeys with research
- distributing research tasks within the team, considering competencies, workload, and project priorities
- controlling the quality of research at all stages: from evaluating the brief and design to checking results and the final report
- ensuring the translation of research results into product solutions: tracking the application of results, building feedback with product teams
- presenting the department's research results to stakeholders, arguing recommendations, participating in product discussions as a customer experience expert
- organizing the process of receiving and processing research requests from business customers, ensuring that requests comply with established quality standards
- managing the department's team: setting goals, holding regular meetings, ensuring professional development of employees, participating in performance evaluations
- participating in recruitment for the department's team: forming candidate requirements, conducting interviews, participating in the final selection
- independently conducting research in cases of high strategic importance of a project or team resource constraints
- developing methodology, quality standards, and research processes together with the center head
- controlling the maintenance of the department's research knowledge base, ensuring the relevance and accessibility of materials for the team
