Head of Support

We are developing a crypto wallet and are looking for a Head of Support who can build a customer service from scratch or take it to the next level.

Responsibilities: • Form and develop a support team • Select, train, and onboard employees • Develop scripts, regulations, and communication standards • Monitor the quality of support work and key metrics • Optimize processes and improve the efficiency of customer service • Interact with the technical team: formulate tasks and initiate product improvements based on user feedback • Resolve complex customer cases and manage escalations

Requirements: • Experience in managing a support service for at least 2 years • Ability to build processes and teams from scratch • Experience in hiring and managing support staff • Understanding of customer service principles and quality control • Systems thinking and a high degree of independence • Proactiveness, stress resistance, and results-oriented approach

Will be a plus: • Experience in fintech, payment services, crypto, or high-load online services

Contacts: recruiter contact To apply, send your resume and a brief description of your relevant experience via direct message.