#vacancy #remotework #Moscow #Scenarist #chatbot
🔸Position - Chatbot Scenarist, Middle
🔶Company - Art-Fintech
⚠️Requirements:
- Citizenship and location in the Russian Federation.
- Higher technical or linguistic education
- Experience in developing chatbots or voice assistants for at least 1 year
- Proficient in Javascript or Python at a basic level, experience in developing integration scenarios
- Experience in building branching dialogues and flowcharts for automating customer support
- General understanding of product metrics in the field of customer service
- Product thinking, customer focus, systematic approach, ability to interact with related teams / clients
- Experience with No-Code/Low-Code platforms
- Experience in creating, normalizing, and preprocessing training datasets for NLU models
- Understanding of the basic principles of text classifiers (intent, entity, context), experience working with language models
- Experience with artificial intelligence for processing customer requests in both text and voice channels
• Ability to set up A/B tests
✅Responsibilities:
❗️A chatbot and voice assistant scenarist is a specialist who helps create and implement chatbots and voice assistants, reducing business costs and increasing audience reach./MiddleBusiness Processes
- Annotation of customer dialogues with a chatbot or voice assistant
- Creation of scenarios for chatbots and voice assistants to automate customer service on the first line of support
- Creation of flowcharts and UML diagrams of scenarios
- Writing simple Javascript scripts for data manipulation within dialogues
- Writing complex integration scenarios for working with client data
- Searching for bugs in bot service scenarios for their elimination
- Working with the NLU classifier, collecting a training dataset and normalizing it based on auto-test results
- Refinement and optimization of scenarios to increase customer loyalty CSI/VOC/NPS
- Generation of new ideas to improve the quality of bot responses and customer experience applicable to the virtual assistant family
🔗Conditions:
Remote work.
Salary up to 200k rubles net.
🪩About us:
Art-Fintech Group of Companies has been on the market for over 20 years — an international provider of innovative banking software solutions. Our company develops software for the financial sector
