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VACANCY: MLOps / Chatbot Linguist | Middle

Company: Novelekt LLC is an accredited IT company engaged in custom software and information system development, testing, implementation, and support of solutions, as well as the creation of electronic devices.

Work format: remote Location: Russian Federation / Belarus / Kazakhstan Employment: full-time Salary: from 240,000 to 320,000

Project: • Transition from the old version of the JAICP 1.8.5 platform from Just AI to the new JAICP 2025.1 • Implementation of a modern approach with AI agents to increase the level of automation • Chatbot automation growth from 42% to 60% in Q4 2026, to 70% in 2027 • Migration of 100% of chatbot scenarios to the new platform • At least 50% of scenarios are created using low-code / no-code tools • Use of AI tools in 50%+ of scenarios, including RAG on a knowledge base

Tasks: • Development and support of dialogue scripts • Preparation of replicas and design of scenarios in the JAICP visual constructor • Analysis of dialogues, identification of errors and areas for growth • Formation of tasks for improving scenarios • Evaluation of the effectiveness of implemented changes • Optimization of chatbot responses and improvement of user scenarios • Development of scenarios using AI / RAG / NLU

Requirements: • Understanding of chatbot principles and customer interaction automation • Experience with analytical tools and data interpretation • Attention to detail and ability to work in a multitasking mode • Creativity and proactive approach to problem-solving • Information analysis and systematization skills • Mandatory experience in JavaScript development • Practical experience with the JAICP platform • Ability to design, populate, and maintain a Knowledge Base in JAICP • Practical experience implementing RAG (Retrieval-Augmented Generation) • Experience in configuring NLU models: intents, entities, expansion of training datasets • Improving the accuracy of speech and text recognition

Will be an advantage: • Experience with AI agents and LLM integrations • Skills in working with low-code / no-code platforms • Understanding of chatbot and customer service effectiveness metrics • Experience in optimizing CX / UX of dialogue scenarios

Send your CV and questions via private message to: svstnv_vc