📍Batumi, OFFICE ONLY

About the company: — We have been working in the iGaming market for over 4 years — Team: 10 support operators + team lead — Own custom ticket system and extensive FAQ for quick onboarding

What we expect from you: — Experience in support (iGaming/high-risk as an advantage) — Blind typing speed of at least 150 characters per minute — Languages: Russian (Ukrainian/Kazakh as an advantage)

What you will be doing: — Responding to user inquiries via chat and assisting according to company standards — Explaining how to use our internal resources (bot, Telegram channels, etc.) — Assisting with registration, deposits, withdrawals, and verification — Troubleshooting technical issues: glitches, lags, balance errors — and guiding the user step-by-step — Informing about bonuses and promotions — Providing assistance if an account is blocked, the user forgot their password, or cannot log in — Supporting the user within the application — Calmly and politely resolving conflicts and claims, escalating complex cases to the team lead — Noticing complaints about unsportsmanlike conduct and forwarding them for moderation — Maintaining a high level of service: friendliness, respect, accuracy — Working within the internal system (we will train you) — Recording recurring user or system errors so we can fix them — Immediately reporting glitches and system issues to the relevant departments — Participating in training sessions and studying updates to the knowledge base about the platform

What we offer: — Free lunches and breakfasts — Corporate psychologist — $800-850/month net, hourly pay (rate reviewed based on internal grade every six months) + bonuses — Gifts for birthdays and important events — Shift duration 8-12 hours (8:00-16:00 / 16:00-00:00 / 00:00-8:00)

Send your applications via private message.