Qualifications

• Proven experience in luxury retail, preferably within High Fashion, Couture, or Luxury Maisons with strong clienteling culture
• Demonstrated track record in client portfolio development, exceptional customer retention, and clienteling-driven sales performance
• Strong observation and emotional intelligence skills with cultural awareness and conversational agility
• Ability to balance commercial drive with elegance and restraint in client interactions
• Natural leadership qualities with a coaching mindset and ability to elevate team standards
• Fluent German and English; proficiency in a third language is a strong asset

Skills

Luxury clienteling Advanced selling techniques Client relationship management Portfolio development Styling expertise Emotional intelligence Team coaching Cultural fluency Product knowledge

Experience

Solid and proven experience in luxury retail, ideally within High Fashion, Couture, or established Luxury Maisons with a strong clienteling culture. A successful track record in client portfolio development, exceptional customer retention, and clienteling-driven sales performance is essential.

Education

Not specified

Workplace

The role is situated in Munich, Bavaria, Germany.

Germany

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

Q. Why might this role, which Cerulean features as «Senior Client Ambassador», be labelled differently internally at Balenciaga? A. The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Balenciaga, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Client Relations Specialist», «Luxury Retail Specialist», «Client Engagement Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.