Head of Project Operations

SOFTSWISS is hiring a Head of Project Operations to lead the coordination and execution of strategic launch projects across multiple markets. In this role, you will drive cross-functional operational processes, ensure launch readiness across all business streams, and support projects through launch and stabilization phases in a fast-paced iGaming environment.

Overview

SOFTSWISS is hiring a Head of Project Operations to lead the coordination and execution of strategic launch projects across multiple markets. In this role, you will drive cross-functional operational processes, ensure launch readiness across all business streams, and support projects through launch and stabilization phases in a fast-paced iGaming environment.

Purpose of the role

You will be responsible for managing end-to-end operational launch processes for new projects and brands, coordinating collaboration between multiple internal teams, and ensuring operational stability after go-live. The role requires strong ownership, operational thinking, and the ability to align stakeholders, identify risks, optimize workflows, and drive complex initiatives to successful execution across regulated markets.

Key responsibilities

• Lead and coordinate end-to-end launch processes for new projects and brands.
• Manage collaboration between Licensing, Setup, Product, Payments, CRM, Support, Fraud, and Marketing teams.
• Analyze target markets, regulatory requirements, and operational specifics before launch.
• Ensure readiness across all business and operational streams before go-live.
• Build and optimize operational workflows and internal processes.
• Coordinate internal and external stakeholders involved in project execution.
• Monitor post-launch performance and operational stability. Identify risks, blockers, and process improvement opportunities.
• Work closely with Product and other internal teams to align priorities and delivery timelines.