Team Lead for iGaming Direction

🎯 Currently looking for a Team Lead for the iGaming direction — someone who manages not only directly but also through other managers: Desk Managers and Supervisors.

What the role entails: — Management of the direction: Desk, SV, team — Responsibility for metrics: retention, deposits, and GGR of the VIP segment, reactivation, churn, offer effectiveness — Building and optimizing processes: regulations, scripts, checklists, escalation matrix — Quality control: QA of calls and chats, reviews, calibrations — Development of the team and management staff — Cross-functional work: analytics, product, anti-fraud, finance, marketing

What's important: — Management experience of 2+ years — Experience managing through other managers (Desk, SV) — Fluent Russian and fluent English — Understanding of iGaming: product, bonus mechanics, cashback, rakeback, anti-fraud, KYC, compliance — Confident work with numbers: Excel/Google Sheets, dashboards, BI — Leadership through trust, not fear

What are the conditions? — Remote work, Worldwide — International direction — Real area of responsibility and impact on results — Development and growth within the company — Flexible start of the day from 10 AM - 1 PM (8 hours + 1 hour lunch)