Team Lead Retention

TEAM LEAD RETENTION | iGaming, LATAM

A progressive and actively developing product in the LATAM market with its own partner network is scaling its Retention department and is currently looking for a Team Lead Retention to take charge of the direction and be responsible for the project's development.

⚡️RESPONSIBILITIES: — Lead a retention department of up to 5 people: bonus manager, VIP manager, CRM manager, etc.; — Be responsible for email and push notifications: segmentation, welcome after FTD, reactivation of dormant players, and one-off campaigns; — Manage retention mechanics and the loyalty program; — Set tasks for the development team for refining mechanics; — Calculate bonus mathematics and profitability by segments; — Analyze the database: activity, cohorts, churn; — Identify player drop-off points and adjust mechanics accordingly; — Maintain reporting.

🚀WE ARE LOOKING FOR: — From 2 years of experience in a leadership position in iGaming retention or CRM; — Experience in Tier-3/LATAM markets — Ability to independently calculate bonus costs and understand when a bonus is profitable; — Confident work with cohort retention, LTV, ARPPU, GGR/NGR, bonus cost; — Ability to set tasks for the development team in a way that they don't require rework; — English level B2+.

➕WILL BE A PLUS: — Experience in betting; — Experience launching retention on a new product.

💰CONDITIONS: — Fully remote; — FIX+KPI; — Paid vacation + sick leave; — Opportunity to grow to Head of Retention along with the product. — Minimal bureaucracy, strong team.

If you are ready to take ownership of the direction, influence the product and its figures, and grow with the product