Team Lead Affiliate Support

iGaming, Cyprus) 📍 Office (Cyprus)

We are an international iGaming holding company and are currently looking for a strong Team Lead Affiliate Support for one of our brands. The main goal of the role is to ensure the effective operation of the team, a high level of service for partners, and uninterrupted support for the affiliate direction through established processes, quality control, and employee development.

📌Key Responsibilities: • Managing the Affiliate Support team: assigning tasks, monitoring KPIs/SLAs, employee development, and onboarding; • Optimizing support processes, controlling traffic quality, statistics, deposits, and conversions; • Interacting with Antifraud, Compliance, Tech, and Finance teams to resolve partner and integration issues; • Developing and implementing internal regulations, quality standards, and process automation; • Analyzing performance metrics, preparing reports, and identifying growth opportunities.

📌Job Requirements: • Experience in Affiliate Support/Management/Operations from 2 years (team management experience from 1 year is a big plus); • Deep understanding of affiliate models (CPA, RevShare, Hybrid), antifraud, and traffic quality control; • Confident work with tracking systems, postbacks, and analysis of conversions/KPIs; • Experience in cross-functional interaction (Tech, Finance, Legal, Compliance); • Confident Excel/Google Sheets, developed skills in process building and multitasking; • English language from Intermediate. Experience in iGaming/Betting is welcomed.

What we offer: • Office-based work in Cyprus (hybrid option available); • 21 working days of vacation + additional days off; • Official employment under the Labor Code of Cyprus; • Probationary period: 6 months; • Full package of office benefits.