vacancy #iGaming #remote #TeamLead #ViP #TLVip
Team Lead VIP Manager
What you will be doing:
- Leading a team of VIP specialists (10–15 people): hiring, onboarding, training, and developing employees;
- Setting goals and tasks for the team, monitoring their execution;
- Developing and implementing a comprehensive VIP department strategy, including customer segmentation and personalized retention programs;
- Managing the department's budget: planning expenses, controlling their efficiency and profitability;
- Tracking key department indicators (retention, LTV, deposits, reactivation, etc.).
- Preparing regular reports for management, presenting results and proposals for improving department efficiency;
- Building and improving the team's motivation system;
What we would like to see in the ideal candidate:
- Experience managing a VIP team of 10+ people;
- Experience as a Head of VIP department for at least 1 year;
- Experience in the iGaming product for at least 1 year;
- Understanding of key VIP metrics (LTV, retention rate, churn, ARPU, etc.) and the ability to make data-driven decisions;
- Confident command of communication/CRM tools (Teletype, Mango);
- Developed management skills: task setting, delegation, control, feedback;
- Analytical thinking, ability to work with spreadsheets and BI tools (Excel/Google Sheets, Power BI/Tableau — as an advantage);
- Stress resistance and readiness to work at a high pace.
What we offer:
- Competitive income, discussed at the interview;
- 20 working days of vacation, 4 sick leaves;
- Fully paid sick leaves;
- Flexible working hours;
- Remote work;
For contact: @mary_igaming_recruiter
