Vacancy: Head of VIP (Betting / iGaming)
Role Essence:
- Managing a team of telemarketers.
You are responsible for the "human channel" of communication: personal service for VIP players and targeted calls to valuable clients who have "cooled down" (e.g., placed a bet and disappeared for a month) to bring them back into the game.
Key Tasks:
- Team Management: hiring, training, motivation, and quality control (QC) of telemarketing operators' work.
- VIP Service: establish a system for personal management and retention of high-rollers through direct contact (calls, messengers).
- Targeted Reactivation (Win-back): organize outbound calls to high-potential players who have stopped playing, identify the true reasons for their departure, and bring them back with personalized offers.
- Processes and Analytics: development of scripts (separate for VIP, separate for win-back), monitoring call conversion to deposit, working with analytical segments of the database for priority calling.
Our Expectations:
- Experience managing telemarketing teams, call centers, or VIP managers in betting / iGaming.
- Clear understanding of channel economics: a call is a targeted and expensive tool used for VIP and valuable "dormant" players, not for mass calling the entire database.
- Ability to write engaging, non-template scripts and build a transparent KPI system for the team.
Remote work, employment according to the Labor Code of the Russian Federation, or crypto
Contact for application: tg: @bravelinemi
#igaming #betting #vip #vacancy
