#vacancy #HeadOfVip #Cyprus #relocation

We are looking for an experienced Head of VIP to join our team in Cyprus. This is an office-based position, and we provide relocation support.

We are seeking a highly skilled Head of VIP to lead the VIP department, develop strategies for high-value players, and manage relationships with them. The role includes setting and delivering KPIs for the VIP team, optimizing player engagement processes, and managing VIP programs, bonuses, and campaigns.

🎲Key Responsibilities: • Developing and implementing strategies to attract, retain, and engage VIP players; • Leading and motivating a team of VIP Managers or Account Managers; • Building strong, personalized relationships with VIP players; • Setting and monitoring KPIs for the VIP department and individual team members; • Using data to understand player behavior, identify opportunities, and optimize performance; • Managing VIP programs, bonuses, and special events to enhance player experience and loyalty; • Managing the VIP department’s budget and resources; • Providing regular reports on VIP performance to senior management;

🎲Requirements: • At least 2 years of experience in a similar role, such as Head of VIP or Team Leader in the iGaming industry; • Excellent communication and interpersonal skills; • Ability to analyze data and make data-driven decisions; • Proven experience in building and maintaining strong relationships; • Strong negotiation skills to manage player expectations and offer appropriate incentives; • A good understanding of the iGaming industry and its products; • Proficiency in English and potentially other languages relevant to the target market;

🎲Benefits: • 24 working days of paid annual leave; • 6 days of paid sick leave; • Official employment; • Medical insurance; • Coffee zone with fruit and snacks available in the office; • Corporate lunches provided by the company; • Gym and sports classes; • Healthy and friendly work atmosphere;