We are a product-based iGaming company with our own licensed online casino. We are looking for a strong Head of VIP Retention to take charge of developing the VIP segment, build an effective strategy for working with high-value players, and help scale the VIP base.**

Responsibilities: — Develop and scale the company's VIP segment; — Formulate a Retention strategy for the VIP segment; — Manage the VIP base and build long-term relationships with players; — Develop a personalized approach for each VIP client; — Oversee communication with players via Telegram, WhatsApp, chats, and calls; — Build and improve reactivation mechanics for inactive VIPs; — Develop personalized bonus offers, quests, cashback, free spins, and other promotions; — Analyze player behavior, deposits, activity, and the value of the VIP base; — Interact with CRM, Payments, Fraud, and Support teams; — Control the quality of VIP service and customer experience; — Formulate and control the KPIs of the VIP team; — Analyze results and identify growth areas for the VIP segment.

Requirements: — 2+ years of experience in VIP Retention / VIP Management / VIP Account Management in iGaming; — Mandatory experience specifically with online casinos; — Experience working with CIS markets is mandatory: understanding player specifics, behavior, communication, and expectations; — Experience managing a VIP base and understanding the player lifecycle; — Deep understanding of VIP segmentation and Retention mechanics; — Experience with bonus policies and personalized offers; — Management skills and the ability to build team workflows; — Strong communication skills and a high level of customer service; — Analytical thinking and results-orientation.

Remote Own licensed product Opportunity to influence the development of the VIP segment and product Terms are discussed individually

Write me directly to learn more details) @valeryyyyyhr