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Mexico6 months ago
Grade
Middle
Experience
from 2 years
Work format
Remote
Employment
Full-time
English level
C1, advanced
An email or a Telegram message to the recruiter
Support Specialist на первый уровень поддержки
Сфера: GameDev
• Answer user requests in Zendesk (email) quickly and clearly, following our guidelines • Reply to reviews in the App Store and Google Play through Zendesk • Work closely with developers and QA to speed up problem resolution and track bug fixes • Create, edit, and update internal guides, response templates, and FAQs; keep the knowledge base up to date • Check tickets handled by the outsourcing team to make sure they’re solved correctly and match our processes; fix tags if needed and give feedback to the outsourcing team • Coordinate communication between the outsourcing team and internal teams (Development, QA, Marketing, Legal, SMM) • Share knowledge with the outsourcing team and new colleagues • Occasionally cover user communication on Facebook and Instagram (via Facebook Business Suite and Instagram Direct), when the other in-house specialist is on vacation • Occasionally play our product to stay in touch with user experience and gameplay mechanics
Языки: свободный русский и английский Локация: важно, чтобы наш будущий коллега находился в любой из локаций: Мексика, Канада, США, Колумбия, Перу.
• English - C1 level
• Russian - C1 level
• 2+ years of experience in customer support
• Experience with Zendesk and Jira
• Collaboration experience with Dev and QA teams, including escalation and follow-up communication skills
• Strong sense of responsibility, attention to detail, and ability to multitask effectively
• Proficiency in additional languages (C1 or higher) • Skills in writing technical documentation or training materials • Experience with Facebook Business Suite / Instagram Direct
Занятость: Full-time График: 2 через 2 по 12 часов
Support Specialist на первый уровень поддержки
Занятость: Full-time Сфера: GameDev График: 2 через 2 по 12 часов Языки: свободный русский и английский Локация: важно, чтобы наш будущий коллега находился в любой из локаций: Мексика, Канада, США, Колумбия, Перу.
Key Responsibilities: • Answer user requests in Zendesk (email) quickly and clearly, following our guidelines. • Reply to reviews in the App Store and Google Play through Zendesk. • Work closely with developers and QA to speed up problem resolution and track bug fixes. • Create, edit, and update internal guides, response templates, and FAQs; keep the knowledge base up to date. • Check tickets handled by the outsourcing team to make sure they’re solved correctly and match our processes; fix tags if needed and give feedback to the outsourcing team. • Coordinate communication between the outsourcing team and internal teams (Development, QA, Marketing, Legal, SMM). • Share knowledge with the outsourcing team and new colleagues. • Occasionally cover user communication on Facebook and Instagram (via Facebook Business Suite and Instagram Direct), when the other in-house specialist is on vacation. • Occasionally play our product to stay in touch with user experience and gameplay mechanics.
Requirements:
• English - C1 level.
• Russian - C1 level.
• 2+ years of experience in customer support
• Experience with Zendesk and Jira.
• Collaboration experience with Dev and QA teams, including escalation and follow-up communication skills.
• Strong sense of responsibility, attention to detail, and ability to multitask effectively.
It'll be a plus: • Proficiency in additional languages (C1 or higher). • Skills in writing technical documentation or training materials. • Experience with Facebook Business Suite / Instagram Direct.
We compare skills, grade, work format and salary
Most often 12,100 to 24,400
